# FAQ

### General Features and Capabilities

1. **What is Workflow Builder and what can I use it for?**\
   The Workflow Builder is a tool designed user to create, manage and visualize workflows. It provides flexibility for handling business processes, complex task management, and data flow automation.
2. **What are key features of the Workflow Builder?**\
   Workflow Builder offers a powerful set of features designed to make process creation simple, flexible, and efficient:
   1. Intuitive Drag-and-Drop Interface
   2. Comprehensive Node Library
   3. Customizable Connections
   4. Read-Only Mode
   5. Undo/Redo Functionality
   6. Export Options
   7. Full feature list is [here](../functionality/features)\

3. **Do I need technical skills to use the platform?**\
   No coding is required for most users. The interface is designed to be user-friendly, but advanced users or developers can leverage customization options when needed.
4. **Can I create custom fields and data types?**\
   Yes, this feature is available with the Enterprise License. It allows you to define custom fields and data types tailored to your specific business requirements, ensuring that your workflows capture exactly the data you need.
5. **Is the interface available in multiple languages?**\
   The interface is available in English by default with the Standard License. However, multi-language support can be implemented as part of the Enterprise License, allowing you to fully localize the platform to match your team's language preferences.
6. **Is there a limit to the number of workflows or users?**

### Deployment and Usage

1. **How long does it take to set up and deploy the platform?**\
   Setup can be completed in a few hours for standard deployments. Enterprise solutions takes longer depending on the level of customization required and support from our side is needed.
2. **How I might integrate WB within our platform?**\
   The project is designed to be integrated in multiple ways:
   * Standalone Application
     * WB is a frontend-only application built with React, TypeScript, and the ReactFlow library for diagramming. It can be run independently, communicating with your backend via API endpoints.
   * As a Web Component
     * WB includes a web component wrapper, enabling you to embed the Workflow Builder as a custom element (`<workflow-builder></workflow-builder>`) in your platform.
     * It is built with Vite, and you can consume it either as an ES module or UMD bundle.
     * The integration is framework-agnostic—you can use it in any platform that supports web components (React, Angular, Vue, plain HTML, etc.).
3.  **How it integrates with Wix (NodeJS + typescript)?**

    The project is well-suited for Wix integration because:

    * Can be integrated as a web component in Wix's frontend
    * Can communicate with Wix's backend through REST APIs
4. **Is there onboarding or training available for new users?**\
   Yes. With the Standard License, you’ll have full access to comprehensive documentation and training materials to help you get started.\
   For Enterprise License holders, personalized onboarding sessions and tailored training programs can be arranged based on your team’s specific needs and use cases.
5. **What technologies and libraries are used to build Workflow Builder?**\
   Workflow Builder is built using a modern and modular tech stack, leveraging the latest versions of several powerful open-source libraries:
   1. @mui/base – A collection of headless React components that allow for building highly customizable and accessible UIs.
   2. JSONForms – Enables the dynamic creation of node and link properties through JSON Schema, making customization straightforward and flexible.
   3. React – The industry-standard frontend library for building fast, scalable, and maintainable user interfaces.
   4. Zustand – A lightweight and intuitive state management library that integrates seamlessly with React Flow for managing application state.
   5. xyflow (React Flow) – A powerful library for creating, rendering, and managing interactive diagrams and node-based editors.
   6. This technology stack ensures that Workflow Builder remains fast, flexible, and fully customizable for a wide range of use cases.

### Licensing and Pricing

1. **What types of licences do you offer?**\
   Workflow Builder is Free for non-commercial use. We offer two types of licences for commercial use to suit your needs: Standard and Enterprise.
2. **What’s included in the Standard License?**\
   Standard License is a one-time purchase designed for teams looking to get up and running quickly with essential features and full support. Included in this package:
   1. Access to the core feature set (check out the demo)
   2. Full access to comprehensive documentation
   3. On-premise development capabilities
   4. Easy integration with your existing tech stack
   5. Onboarding support to ensure a smooth setup
3.  **What’s included in the Enterprise License?**\
    The Enterprise License is designed for organizations that require a tailored solution, enhanced performance, and dedicated support every step of the way.

    This package includes:

    1. All features from the Standard License
    2. Custom development to fit your unique workflows and requirements
    3. Priority support, including faster response times and direct access to our expert team
    4. Built for scalability and flexibility, the Enterprise License is ideal for growing companies, large teams, or businesses with complex technical needs.
    5. Pricing: Custom — contact us for a personalized quote based on your specific requirements.
4. **How to order Enterprise Licence?**\
   To get started, simply fill out our contact form here. Once we receive your inquiry, we’ll reach out to schedule a call based on your needs:&#x20;
   1. If you’re still exploring options and need more information, we’ll schedule a first call to walk you through Workflow Builder's capabilities.
   2. If you’re ready to move forward with the Enterprise License, we’ll set up a discovery call to better understand your specific requirements.
   3. During the discovery phase, we’ll discuss your goals and expectations for Workflow Builder. Based on this conversation, we’ll propose a tailored approach to development and design and provide a detailed offer.
   4. Once you approve the offer, we’ll move on to the requirement gathering and design phase, where we translate your needs into concrete interface and feature specifications. After design approval, we’ll begin development, followed by the final delivery of your customized solution.
5. **Is there a free trial or demo available?**\
   While we don’t offer a free trial, you can request access to an interactive demo. Contact us here to get started.
6. **What payment methods are available?**\
   We issue a VAT invoice, which can be settled via bank transfer. Full payment details will be provided upon confirmation of your order.
7. **How is pricing structured — one-time payment or subscription?**\
   The Standard License is a one-time payment of $12,990. Enterprise pricing is customized based on your specific needs.

### Support and Security

1. **What kind of support is available if I need help?**\
   All users receive onboarding assistance and access to documentation. Enterprise customers benefit from priority support with faster response times and personalized guidance.
2. **Are the details I share confidential?**\
   Yes, all information you provide is treated as strictly confidential. This confidentiality is guaranteed under the terms of the license agreement.
